Cancellations, Returns & Exchanges

Welcome to Aza Fashions. This policy outlines our terms regarding cancellations, returns, and exchanges for products purchased through www.azafashions.com / Aza App. 

1. CANCELLATIONS

Can I cancel my order?

Yes, Aza offers a 24-hour cancellation window for all products. However, the following conditions apply:

Within 24 hours of order placement:

• You may cancel your order for a full refund to your original payment method or to your Aza Wallet.

Between 24–72 hours:

• Cancellations are not permitted, as most items are made to order.
• If you need to make an exception, please get in touch with our team at contactus@azafashions.com. If accepted:
• A 15% deduction will apply to refunds to the original payment method.
• If you choose a refund to your Aza Wallet, no deduction will be applied.

After 72 hours:

• Cancellations are not permitted, as most items are made to order.
• If you need to make an exception, please contact our team at contactus@azafashions.com. If accepted:
• Refunds will be issued only to the Aza Wallet.
• 20% deduction will apply for refunds.
• For customisation orders, a 50% deduction will apply, and the refund will be issued only to the Aza Wallet.

What if I reject the delivery (Return to Origin - RTO)?

If an order is rejected at delivery or returned to the origin, the following charges will be deducted from the refund, and the refund will be credited to the Aza Wallet only.

• For Made to Order (MTO) products, a 25% charge applies to all orders.
• For Ready to Ship (RTS) products, a 25% charge is applicable when the discount for an Aza Exclusive product is greater than 50% or the discount for other designers is greater than 30%
• For Ready to Ship (RTS) products, a 15% charge is applicable when the discount for an Aza Exclusive product is below 50%, or the discount for other designers is below 30% 
• For customised products returned via RTO, a 50% deduction will apply.

2. RETURNS & EXCHANGES

What is the return window?

India orders:

• You must initiate a return request within 2 days of product delivery.
• Diamond customers receive a 7-day extended window.
• The address of pickup will be the same as the address of delivery & cannot be updated

International orders:

• You must initiate a return request within 3 days of product delivery.
• Diamond customers receive a 7-day extended window.

Which products are not eligible for return or exchange?

• Customized styles
• Jewellery & accessories
• Blouses
• Products from the warehouse sale
• Items that are used, worn, damaged, or missing original packaging/tags
• Items reshipped once already
• Products with >15% discount (applicable only to India orders), except for a few designers.
• Designers include Samyukta Singhania, Aariyana Couture, Alaya Advani, Arihant Rai Sinha, Azeera

Condition of products for return/exchange

• Any product eligible for return or exchange must be unworn, unused, and unwashed.
• Products found to be worn, used, damaged, or soiled will not be accepted.
• Any footwear eligible for return or exchange must be unused. Footwear must be tried only on a carpeted surface; worn soles will lead to rejection of the return or exchange.
• Products returned under this policy will be subject to quality testing/inspection.
• If the product’s original tags are attached, they must be intact for the return to be processed. If the original tags are missing, Aza Fashions may decline the request and return the item to the customer.
• For India orders, please retain the original packaging. For returns, please include the product with the return. This helps us get the product back in as-is condition & enables us to process refunds promptly (as applicable).

Are there return handling charges?

Yes. Return requests are subject to the following charges:

India orders:

• 200 INR or 5% of product value (whichever is higher)
• Users with a >40% return rate will be charged 10%

International orders:

• Dollar 50 or 20% of product value (whichever is higher)

These charges are deducted from the refund issued to your Aza Wallet or the original payment method, as applicable.

If loyalty points are credited for delivered orders that are subsequently returned, the equivalent value of those points will be debited or applied to the return handling fees.

Upfront Prepaid Fees for Partial COD Orders:

For Partial Cash on Delivery (COD) orders, an upfront prepaid fee is charged to cover inventory reservation and COD handling costs. This fee is non-refundable if the delivery fails due to the customer being unreachable, uncontactable, unavailable at the delivery address, or refusing to accept the order.

For shipments exported to the USA from India:

If the customer is liable for duty to be paid as mentioned on the checkout page, and the shipment is not delivered due to non-payment of duty, the duties shall be deducted along with the applicable return handling charge when the refund is made.

3. REFUND MODES & ELIGIBILITY

Where will I receive my refund?

• For most return/exchange cases, refunds are issued to your Aza Wallet.
• Refunds to the original payment method apply only to Diamond customers.
• Any payment made via Aza Credit / Gift Card / Loyalty points would be refunded to the same
• Shipping charges will not be refunded, and any applicable discounts will be adjusted before processing the refund.

What happens if I’m eligible for a refund?

Refunds will be processed after the returned products are quality-checked and credited to your Aza Wallet or the original payment method (if applicable).

4. RETURNS & EXCHANGES PROCESS

How do I initiate a return or exchange?

Choose one of the following methods:

• Log in to your Aza account and initiate the return under Order History
• If you ordered as a guest, register with the same email or mobile number to access your order
• Email your request to contactus@azafashions.com

How do I return the item?

Within India:

• Aza will arrange a reverse pickup within 2-4 working days.
• If your pincode is not serviceable, you can self-ship the item to the address provided by Aza (you are liable for transit damage) or contact us.

Outside India:

• Aza will provide shipping labels within 24 to 48 hours, along with instructions for dropping off the package with the courier service provider.

What happens after I send the product?

• Aza will acknowledge receipt
• A quality check will be performed within 5 working days
• If accepted, your refund will be processed within 7–10 working days
• If rejected, the item will be shipped back to you based on your confirmation

5. OTHER TERMS & CONDITIONS

What if I report a damaged, incorrect, or missing item?

• Raise a complaint within 24 hours of delivery by emailing contactus@azafashions.com.

Can an item be reshipped after return?

Yes, under certain conditions (e.g., returned due to missing tags):

• Reshipping is at Aza’s discretion
• If the item has already been refunded, it cannot be reshipped
• If reshipped once, it cannot be reshipped again
• If reshipped and the customer denies delivery or requests a refund, Aza reserves the right to deduct 10% from any further eligible refund.

What if I cancel an EMI order?

• Aza will refund to your original payment source
• Please get in touch with your bank to ensure the EMI is cancelled
• Aza is not responsible for bank charges incurred during EMI cancellation.

6. CONTACT US

Still have questions?

WhatsApp us: +91 8291990059

Email: contactus@azafashions.com

We respond within 24–48 hours.